| 3minutes from JR Otaru st./Good Location for Sightseeing | TOP | PHOTO | FAQ | MAP |
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http://otaru-green.co.jp/k/ |
zip# 047-0032 3-5-14, Inaho, Otaru TEL: 0134-33-0333 FAX: 0134-33-6741 |
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| otgreen@rose.ocn.ne.jp |
| PAYMENT Main Building & ANNEX TIME LUGGAGE MEALS OTHERS |
| PAYMENT | Back to Top of this page | |
| [Q] | When I have to pay ? | |
| [A] | Please pay when CHECK IN. | |
| [Q] | Can I pay by CARD ? | |
| [A] | We can accept JCB, American Express, and Diners club card. But you can pay by cash(YEN) only for discount rate. Also for parking fee and breakfast tickets. |
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| [Q] | Don't you have CHILDREN CHARGE ? | |
| [A] | Sorry but we don't. Our guest who needs own bedding is same charge. Under 6 years guest who doesn't need bedding is free. |
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| [Q] | How much is CANCEL FEE ? | |
| [A] | We make an effort so as not to claim it. In case happen to change plan, tell us soon even on your reserved day. If do not come without information, we claim against you for your charge 100%. |
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| [Q] | What is the best way to make a reservation ? | |
| [A] | Ask us following to our format by e-mail. | |
| Main Building & ANNEX | Back to Top of this page | |
| [Q] | I'd like to stay in Non-Smoking room | |
| [A] | We don't have any Non-Smoking rooms in ANNEX. We can deodorize your room by ozone, if you want. But if you need completely N.S room, please choose main building. |
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| [Q] | Can I use internet in ANNEX ? | |
| [A] | Sorry but no equipment in ANNEX. Please choose main building, because of Boad Band LAN in every room. (But ...) You can use PC in "YUME port" next to ANNEX for free. 13:00 - 19:30 / Tuesday - Saturday |
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| [Q] | Why ANNEX is cheap even in summer ? Is toilet inside the room ? | |
| [A] | ANNEX is famous for 3,500yen/night, we make an effort to keep it. But don't worry, attached bath and shower toilet in every room. |
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| [Q] | What is "Room Theater" in main building ? | |
| [A] | Video on demand system. More than 300 titles are prepared, you can enjoy anytime you want. 1,000yen/night. |
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| TIME | Back to Top of this page | |
| [Q] | Tell me check-in and check out time ? | |
| [A] | You can enter the room after 15:00, check out is until 10:00. | |
| [Q] | Can I make Early check-in or Late check out ? | |
| [A] | According to before (after) room shedule. Early check-in is from 13:00, Late check out is until 12:00, 500yen/room. But we can accept not always, please ask us if you want. |
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| [Q] | Tell me Limit time to enter the building ? | |
| [A] | We don't have. Front desk is open around the clock. | |
| [Q] | I may arrive not on planning time ? | |
| [A] | If you delay more than a hour, please tell us. In case you come earlier, we don't need any information. |
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| LUGGAGE | Back to Top of this page | |
| [Q] | Can I send my luggages before arrival ? | |
| [A] | Sure. Please write your reservation details in note. | |
| [Q] | Can you keep my luggages before check-in or after check out ? | |
| [A] | We can keep them at the front desk. | |
| [Q] | Can I send my package from hotel ? | |
| [A] | Yes but domestic only. | |
| MEALS | Back to Top of this page | |
| [Q] | How can I make a reservation for breakfast ? | |
| [A] | You don't need reservation for breakfast. Please buy breakfast tickets when you have it. |
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| [Q] | Where can I have breakfast ? | |
| [A] | "Waka-zushi" (main building 1F / 7:30-10:00), "Lorette" (ANNEX 1F / 7:00-10:00). You can choose from both reataurant. Breakfast ticket is 800yen/person. |
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| [Q] | Can I taste FRESH MILK without fail ? | |
| [A] | You mean our welcome drink Yamanaka Farm Milk, right ? We prepare around 14:30 for check-in time 15:00 at the main building lobby. But they are 60 bottles/day, we can't promise "without fail". In summer it is over aroud 16:00 - 17:00. |
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| OTHERS | Back to Top of this page | |
| [Q] | I don't want disturb when I'm out in day time ? | |
| [A] | When you go out from the hotel, please inform us about your room cleaning request with the tag. | |
| [Q] | Do you accept cleaning clothes service ? | |
| [A] | Order in the morning, back in the evening. (except Saturdays, Sundays and Holidays) |
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| [Q] | Do you have any group hotel in other praces ? | |
| [A] | We have only two buildings, main building and ANNEX in Otaru. Other "*** Green Hotel" are just the same name. |
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